Shipping, Refund, and Returns Policy
At HRKyle, we’re committed to delivering high-quality products and excellent service. We understand that sometimes things don’t go as planned, and we’re here to make it right.
📦 Shipping & Delivery Information
Please note:
Most of our products are produced and shipped from outside the Continental United States.
This means:
- Delivery times may take 2–4 weeks, depending on your location.
- Tracking information may update less frequently during international transit.
- Customs processing and regional carrier delays are occasionally possible.
We appreciate your patience and understanding as your items make their way to you.
💰 Refund Eligibility
We are happy to issue refunds or send replacements in the following cases:
✅ Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at store@HRKyle.com. Include your order number, a description of the issue, and photos clearly showing the problem.
📸 Pro tip: More pictures are always better.
Please ensure the issue is clearly visible in the photos—this helps us resolve your concern faster and more accurately.
✅ Incorrect Item Received
If you receive an incorrect item, please reach out within 7 days with a clear description and supporting photos.
🚫 Non-Refundable Situations
❌ Change of Mind
We do not offer refunds for orders where the customer has changed their mind.
❌ Shipping Delays
Due to international production and transit, delivery delays can happen. While we do our best to ensure timely shipping, we do not offer refunds solely due to delays.
🔄 Refund Process
- Contact Us: Email store@HRKyle.com within 7 days of receiving your item.
- Provide Details: Include your order number, a description of the issue, and clear photos (the more, the better).
- Evaluation: We’ll review your request and notify you of the outcome.
- Approved Refunds: If approved, a refund will be processed to your original payment method within 5–10 business days.
ℹ️ Additional Notes
- Refund requests submitted after the 7-day window may not be eligible.
- If a return is required, the item must be unused and in its original packaging.
- We reserve the right to decline refunds that do not meet the conditions outlined above.
If you have any questions or need support, please contact us at store@HRKyle.com.
Thank you for shopping at the WOW Store and supporting career development through our mission!